Shipping and Returns

Our beautiful personalised books boast vibrant colours and are produced to the highest possible print standard. To assure this process, Papier Tales usually needs 3-4 working days to dispatch your order. 

Delivery times may vary between some locations, however the standard delivery time for the great majority of locations is 4-10 working days.  

Fees

Delivery fees depend on your location and are calculated at checkout.  

Returns

 

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns. Please contact orders@papiertales.com to organise a replacement or to receive a refund. 

 

*Dates provided are based on Metro delivery addresses. For Regional and Remote delivery addresses, please allow additional time.

FAQs

Classic kids' books can be personalised in a number of ways: from the name, gender, skin and hair colour, accessories to the cover of the book as well as adding additional characters (friends, siblings, parents etc.)

Baby books can be personalised with names and you have the freedom to choose the design of the cover.

* Let us know if you are interested in personalising any other elements of our product and we are happy to customize your order.

Yes! If it isn't already an option (depending on the title), all you need to do is contact us at orders@papiertales.com with name(s), gender(s), skin and hair colour of the character(s) you wish to add.

Our beautiful personalised books boast vibrant colours and are produced to the highest possible print standard. To assure this process, Papier Tales usually needs 3-4 working days to dispatch your order. 

Delivery times may vary between some locations, however the standard delivery time for the great majority of locations is 4-10 working days.  

For more information visit our Shipping & Returns page.